Shipping Policy

Pexaly Store, we aim to deliver your orders quickly, safely, and efficiently.

Processing Time  
Orders are processed within 1 to 3 business days after payment is confirmed.  

Orders placed on weekends or holidays will be processed on the next business day.

Shipping Time  
Germany: 3 to 7 business days  

Shipping Costs  
We charge a flat rate of €5 for all orders, no matter the destination.  

For international orders, any customs duties or import taxes are the buyer's responsibility.

Tracking Your Order  
Once your order has shipped, you will receive a tracking number via email so you can follow your package’s journey.

Undeliverable Packages  
If an order is returned to us due to an incorrect address or failed delivery attempts, the buyer will cover the reshipping costs. 

Lost or Damaged Packages  
If your package is lost or damaged during transit, please contact us at support@pexaly.com so we can assist you.